Cisco Cisco IPCC Web Option 用户指南

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Skill Group Reports

2      IPCC Agent Report Templates

agtskg22: Agent Skill Group Task Summary Daily Report

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged during the report interval. 
This is the media routing domain with which the agent's Skill Group is associated.

Derived from: Media_Routing_Domain.EnterpriseName

The agent's skill group's enterprise name and skill target ID.

Derived from: Skill_Group.EnterpriseName and 
Agent_Skill_Group_Half_Hour.SkillTargetId

Subject

A table of all agents in the selected skill groups showing 

each agent's daily totals for incoming and outgoing task 

counts and task treatments, gathered in day increments.

Note: This report contains the same data as the Agtskg21 

report except that here the data is gathered by day rather 

than by half hour.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show daily skill group activity for the selected time 

period.

Applicable 

environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by 

date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Media_Routing_Domain

Person

Skill_Group