Cisco Cisco IP Contact Center Release 4.6.1 用户指南
8-26
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Network IVR
The number of contacts in the half hour interval that detected a network answering
machine.
machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in the half hour interval that detected a special information
tone (SIT).
tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half hour interval that were rejected by
the agent.
the agent.
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedToHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these
customers will not be dialed).
customers will not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf
Customer Not Home
The number of contacts in the half hour interval where the party answering the phone
was not the customer.
was not the customer.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerNotHomeCount
Wrong Number
The number of contacts in the half hour interval where the party answering the phone
indicated the customer didn’t live there.
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Half_Hour.WrongNumberCount
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing
customer call
customer call
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf