Cisco Cisco IPCC Web Option 用户指南
9-14
Web
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Referen
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Guide
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Release 7.
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Samp
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Reports
Ag
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ent Repo
rts
Agtskg30
See
for field descriptions of this report.
Figure 9-18
agtskg30: IPCC Agent Skill Group Real Time
Agent by Team Reports
Agteam02
See
for field descriptions of this report.
Figure 9-19
agteam02: Agent Skill Group Status