Cisco Cisco IP Contact Center Release 4.6.1 技术参考
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Unified
ICM Web Interaction
On the Trailhead Server:
For more information on creating entry points and queues, see the Cisco Unified
Interaction Manager System Administration Guide available at:
Interaction Manager System Administration Guide available at:
On the Media Blender Server:
Set up a file called a call type table on the Media Blender server. The call type
table maps different call types to predictive or phantom CTI strategies used
when placing the outbound call to the caller. (See the Cisco Media Blender
Configuration Handbook for more information.)
table maps different call types to predictive or phantom CTI strategies used
when placing the outbound call to the caller. (See the Cisco Media Blender
Configuration Handbook for more information.)
In Unified ICM Software:
You must ensure that Unified ICM script evaluates the value entered in the call
type field on the callback form. The script should then route the call to the
appropriate peripheral target.
type field on the callback form. The script should then route the call to the
appropriate peripheral target.