Cisco Cisco Unified Contact Center Enterprise 9.0(2) 技术参考
82
Post-Routing
4.2. Route Select
The PG receives the selected route information from the CallRouter and
converts it to a Route Select message for the Avaya. The Route Select message
can be used to set call attributes, request digit collection from the switch,
provide dial-ahead digits to the switch for collection, or specify user-user
information to be included in the call.
converts it to a Route Select message for the Avaya. The Route Select message
can be used to set call attributes, request digit collection from the switch,
provide dial-ahead digits to the switch for collection, or specify user-user
information to be included in the call.
You can specify the Route Select functionality through the Peripheral Variables
or the syntax used in the Label. Unified ICM script can be used to set the
Peripheral Variable contents. Where the setting of Route Select functionality
overlaps, the Peripheral Variable setting takes precedence. Refer to the Avaya
documentation to determine when any of the Route Select features can be used.
For example, it may not make sense to have call priority ON if the destination is
a VDN or Split. As another example, direct agent calling would not make sense
if the destination is a VDN.
or the syntax used in the Label. Unified ICM script can be used to set the
Peripheral Variable contents. Where the setting of Route Select functionality
overlaps, the Peripheral Variable setting takes precedence. Refer to the Avaya
documentation to determine when any of the Route Select features can be used.
For example, it may not make sense to have call priority ON if the destination is
a VDN or Split. As another example, direct agent calling would not make sense
if the destination is a VDN.
4.2.1. Route Select Message
The Avaya Route Selection Message has the following elements:
Destination route select. On-switch or off-switch called number.
User-user information. This consists of:
DataType: (a) UU_TYPE_USER (user defined); or (b) UU_TYPE_IA5
(ASCII)
(ASCII)
Length: number of bytes (40 bytes maximum)
Data
Call priority (ON or OFF). If ON, this parameter represents a special type of
call that carries three burst distinctive ringing and will not go to the
covering point for coverage or send all calls.
call that carries three burst distinctive ringing and will not go to the
covering point for coverage or send all calls.
Direct agent call. This consists of:
Agent extension.
ACD Split extension, which specifies which queue to place the waiting
call in. The agent must be logged into this split.
call in. The agent must be logged into this split.
User data. Used for digit collection or to specify dial-ahead digits:
User data type:
a) COLLECT, which specifies digits are to be collected
b) COLLECTED, which specifies dial-ahead digits
The PIM default is COLLECTED.
Digit collection timeout (0-63 seconds): Specifies the number of
seconds tone detector will continue to collect digits after the first digit is
received. The PIM default is no timeout.
seconds tone detector will continue to collect digits after the first digit is
received. The PIM default is no timeout.
Data: If the user data type is COLLECT, this field is interpreted as a
binary integer specifying the number of digits to collect. If the user data
type is COLLECTED, this field is an ASCII string specifying the dial-
ahead digits.
binary integer specifying the number of digits to collect. If the user data
type is COLLECTED, this field is an ASCII string specifying the dial-
ahead digits.