Cisco Cisco E-Mail Manager Unity Integration Option 技术参考
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Older VRU Interface Features
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4.1. Event Data Feed
The VRU uses EDF feature to provide real-time events to Unified ICM.
Unified ICM will accumulate call time statistics and write Termination
Call Detail records for each call.
Unified ICM will accumulate call time statistics and write Termination
Call Detail records for each call.
4.2. Call Routing Interface
The VRU uses CRI feature to send route requests to the CallRouter. Each
route request triggers a routing script, which returns a route response.
Typically, the route response is to direct the call to a new destination.
However, the script triggered by the route request can perform any
decision-making or data-gathering task (such as a database lookup) and
return the result in a route response. You can use this as a standalone
interface. However, this is generally used in conjunction with the EDF .
route request triggers a routing script, which returns a route response.
Typically, the route response is to direct the call to a new destination.
However, the script triggered by the route request can perform any
decision-making or data-gathering task (such as a database lookup) and
return the result in a route response. You can use this as a standalone
interface. However, this is generally used in conjunction with the EDF .
4.3. Mixing SCI and EDF
A VRU can support both SCI and EDF. This capability is provided as a
migration path from legacy EDF applications to SCI. The VRU can deliver
some calls under EDF (send a "delivered" event) and the others under SCI
(send a "New Call" or "Request Instruction" message). If the VRU is not
able to determine which mode to use based on data available when the call
is delivered, it must start the call under EDF (send a "delivered" event) and
later use SCI "New Dialogue" message to convert EDF call to an SCI
dialogue.
migration path from legacy EDF applications to SCI. The VRU can deliver
some calls under EDF (send a "delivered" event) and the others under SCI
(send a "New Call" or "Request Instruction" message). If the VRU is not
able to determine which mode to use based on data available when the call
is delivered, it must start the call under EDF (send a "delivered" event) and
later use SCI "New Dialogue" message to convert EDF call to an SCI
dialogue.