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Any disturbance in network availability has the potential to affect users by inhibiting their access to key

applications and services, ultimately resulting in poor customer experiences. “We know that network availability is

critical for our employees and for our passengers. That is why we adhere to an internal service-level agreement

(SLA) of 99.99% network availability,” says Veldhuizen.

In the 1990s, KLM decided to standardize its network infrastructure on Cisco after a disappointing experience with

a multivendor network that proved unreliable and difficult to manage. The company deployed Cisco Catalyst

5000

Series switches, migrating to the Cisco

Catalyst 6500 Series once introduced. Today, KLM has 29 Catalyst 6500

switches in both the core and access layers with Cisco Prime LAN Management Solution (LMS) and Cisco Prime

Network Analysis Module (NAM) managing their Cisco network. The IT team has never yet failed to meet the SLA,

helped by the switches delivering high scalability, rich services, and hardened reliability and Prime network

management solutions simplifying network operations.

“We have seen positive results in our business by working with Cisco, so with KLM’s desire to accelerate the roll-

out of new applications and technologies to drive new customer services, it was an easy choice to continue with

Cisco solutions,” says Veldhuizen. With only a staff of six working full time to support the data centers, KLM’s IT

team relies on the capabilities and workflows of Cisco Prime to help them further streamline network management

and continue to provide high-quality user experiences in an environment with constantly changing and ever

growing network demands.

Network Solution

KLM’s IT team uses Prime LMS, now a part of Cisco Prime Infrastructure, to monitor the health of the network. A

single dashboard displays performance and fault information for the networked devices. With alerts for disruptions

and errors, the IT team is able to solve problems fast and keep the network running smoothly. Veldhuizen says,

“Prime LMS has been instrumental in helping us proactively respond to incidents, permitting our team to act

quickly and, as a result, prevent impact on our operations.”

Prime LMS also provides KLM with excellent visibility into how its network resources are being used. Trends

showing high usage can indicate that KLM needs to make adjustments to help safeguard network performance. It

can also let the team know when resources are being underutilized. “We have some older equipment running at

locations around the company. Sometimes, that equipment is simply gathering dust,” says Veldhuizen. “We can

save KLM money by using Prime LMS to locate the equipment, check its usage, and shut down or redeploy

anything that is underutilized.”