Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

AgentLastName

STRING

Agent’s last name.

AgentFirstName

STRING

Agent’s first name.

AgentName

STRING

Agent’s full name.

AgentAvailability  Status SHORT

The current status of the agent’s availability to take 
a call.

EnablementMask

INT

Contains the bit-mask that specifies what buttons 

can be enabled or disabled when the agent is on the 
state specified in the AgentState field. 

SupervisorID

STRING

The ID of the agent’s supervisor.

AgentFlags

INT

Used to describe the agent carried in this event.  
The possible values for this field as well as their 
meanings are as follows.

TeamMemberFlags.AGENT_FLAG_REGULA
R_AGENT - Value is 0.  The agent is a regular 
agent

TeamMemberFlags.AGENT_FLAG_PRIMARY
_SUPERVISOR - Value is 1.  The agent is a 
primary supervisor

TeamMemberFlags.AGENT_FLAG_TEMPOR
ARY_AGENT - Value is 2.  The agent is a 
temporary agent

TeamMemberFlags.AGENT_FLAG_SUPERVI
SOR - Value is 4.  The agent is a supervisor

Skillgroup[1}

ARGUMENTS

Arguments array containing information about the 
agent’s first skillgroup. The array contains the 
following arguments.

SkillGroupNumber

SkillGroupID

StateDuration

SkillGroupPriority

Skillgroup[n]

ARGUMENTS

Arguments array containing information about the 
agent’s nth skillgroup.

ConfigOperation

USHORT

used to describe a change to the team.  The possible 
values for this field as well as their meanings are as 
follows.

TeamMemberFlags.CONFIG_OPERATION_A
DD_AGENT - Value is 1 - The agent belongs 
to the team

TeamMemberFlags.CONFIG_OPERATION_RE
MOVE_AGENT - Value is 2 - The agent no 
longer belongs to the team