Cisco Cisco IP Contact Center Release 4.6.2 安装指南

Select each ICM Service and set it to Automatic start.

Notify Stakeholders

Notify the stakeholders that the upgrade migration is complete (see 

Run Post-upgrade Tests

A test plan is utilized at various stages of the upgrade process. It is up to you to develop the
actual test cases with actual dialed numbers, labels, targets, and expected results. The key areas
in which to develop test cases follow.

The key areas in which to develop test cases follow. Refer to Run Pre-upgrade tests for additional
information on the following tests:

•

Application test

–

Validate Scripts

•

System Integrity Tests

–

Process testing

–

Redundancy testing

–

Alarm testing

–

Historical reporting testing

–

WebView reporting testing (option)

–

Internet Script Editor testing (option)

Note: It may be necessary to run additional tests as required due to the new ICM/IPCC release
functionality.

Validate Scripts

Open Script Editor.

Select Script > Validate All (or click Validate All in the tool bar).

Observe all scripts are functioning properly. Make note of any scripts not operating properly
after the upgrade, then compare these to the list generated prior to the upgrade.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)