Cisco Cisco Unified Contact Center Enterprise 9.0(2) 安装指南

Step 5

Run Listener Setup on the Listener system.

Step 6

Run LGMapper Setup on the Mapper system.

Step 7

Run AlarmTracker Client Setup on the Client systems.

Step 8

Start the Listener service on the Listener systems.

Step 9

Start the LGMapper service on the Mapper servers.

Step 10

Start the LGArchiver service on the Mapper servers.

Step 11

Start the clients and connect them to the Mapper servers.

Step 12

Restart the CSA service and enable CSA on the upgraded servers.

Windows 2003 Upgrade on Listener and Mapper Servers

RMS should be upgraded to version 2.1 before upgrading the OS to Windows 2003. If using
dial-up (RAS), all Loggers must already be configured for TCP over RAS.

Prior to beginning to upgrade the operating system:

Step 1

Disconnect all AlarmTracker clients and exit the application.

Step 2

Stop the Listener Service on the Listener system.

Step 3

Disable CSA and stop the CSA service on the servers being upgraded.

Once the operating system on the Listener and Mapper servers have been upgraded:

Step 4