Cisco Cisco Administrative Workstation
ICM-to-ICM Gateway Configuration
Defining Client ICM Configuration Data
2-12
ICM-to-ICM Gateway User Guide for Cisco ICM Enterprise & Hosted Editions Release 7.1(1)
Step 7
Click the Add ICM Instance button.
Step 8
Specify the following on the ICM Instance tab:
•
Name. The enterprise name for the Server ICM instance, as used in Setup.
•
Type. (Drop-down list.) Select Customer ICM.
•
Instance Number. The instance number as defined in Setup.
•
Network ICM Instance. (Drop-down list.) The associated Client ICM
instance configured in Step 5.
instance configured in Step 5.
•
Description. (Optional.) Additional information about the ICM Instance.
Step 9
Click Save.
Client Script
Typically, the client ICM originally receives the call and pre-routes it to an ACD.
The call is then post-routed to a peripheral associated with the server system. The
client determines the label associated with the server’s peripheral by requesting
the label from an ICM Gateway node in a script.
The call is then post-routed to a peripheral associated with the server system. The
client determines the label associated with the server’s peripheral by requesting
the label from an ICM Gateway node in a script.
From the Script Editor, you can specify a local definition of the label that the ICM
Gateway node returns. Perform the following steps:
Gateway node returns. Perform the following steps:
Step 1
Right click on the ICM Gateway node.
Step 2
From the pop-up menu that appears, choose Properties. The ICM Gateway dialog
box appears.
box appears.