Cisco Cisco Computer Telephony Integration OS 8.5 故障排查指南
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
Trace Levels
In most cases, default trace levels are enough to track down silent monitor problems. The following
sections contain log file snippets with default tracing enabled:
sections contain log file snippets with default tracing enabled:
•
Desktop default trace level – 0x40000307
•
CTI OS Server default trace level – 0x03
•
CTI Server default trace level – 0xF0
•
JTAPI Gateway default trace level – 0x00
In some cases, it may be necessary to increase the following trace masks:
•
CTI OS Server – 0x20403
•
CTI Server – 0xF8
Troubleshooting
–
Initiating Silent Monitor
Supervisor Desktop Log
The following trace statement is logged to the supervisor’s desktop log when the supervisor initiates
silent monitor.
silent monitor.
04/19/07 22:04:24.390 3040 SupervisorSoftphone Thd(3536)
[agent.5000.101]::SuperviseCall: Action = 1, Agent = agent.5000.102, Call =
call.5000.16786462.30002
04/19/07 22:04:24.390 3040 SupervisorSoftphone Thd(3536)
[agent.5000.101]::MakeRequest( eSuperviseCallRequest )
04/19/07 22:04:24.390 3040 SupervisorSoftphone Thd(3536)
[agent.5000.101]::MakeRequest: (SupervisoryAction:1
UniqueObjectID:agent.5000.101 ClassIdentifier:1 AgentReference:agent.5000.102
AgentCallReference:call.5000.16786462.30002)
04/19/07 22:04:24.390 3040 SupervisorSoftphone Thd(3536)
CCtiOsSession::MakeRequest(eSuperviseCallRequest)
04/19/07 22:04:24.390 3040 SupervisorSoftphone Thd(3536) CCtiOsSession::MakeRequest:
(SupervisoryAction:1 UniqueObjectID:agent.5000.101
ClassIdentifier:1 AgentReference:agent.5000.102
AgentCallReference:call.5000.16786462.30002)
CTI Server LogInitiating Silent Monitor – CTI Server Log
The following trace statement is logged to the CTI Server log when the supervisor initiates silent
monitor.
monitor.
09:47:55 cg1A-ctisvr Trace: ProcessSuperviseCallRequest - sessionID 2
09:47:55 cg1A-ctisvr Trace: CSTASuperviseCall- ProcessSuperviseCallRequest
InvokeID=0x2600b8ae
AgentCall(CallID=16786464 Device=30002 Type=Static) SupervisorCall(CallID=-1
Device=30001 Type=Static Action=1)
09:47:55 cg1A-ctisvr Trace: PRIVATE_DATA - AgentExtension=30002 AgentID=102
AgentInstrument=30002 SupervisorInstrument=30001
JTAPI Log
The following trace statement is logged to the JTAPI Gateway log when the supervisor initiates silent
monitor.
monitor.