Cisco Cisco IPCC Web Option 技术参考
Database Rules
Blended Agent Tables (Outbound Option) - Database Rules
.
With the optional Outbound Option feature, you can configure a contact center for automated
inbound and outbound calling activities.
inbound and outbound calling activities.
The
Agent deployment, such as time parameters for calling a contact.
Campaign and Query Rules
A campaign delivers outgoing calls to agents for a specific purpose or goal. The goal might be
to a particular message (for example, to invite current clients to take advantage of a new service)
or make a particular query (for example, to inquire about an account).
to a particular message (for example, to invite current clients to take advantage of a new service)
or make a particular query (for example, to inquire about an account).
A query rule is a SQL filter function that selects contact records and associates those records
with a campaign. Contact records are selected from import lists you provide to the Blended
Agent software.
with a campaign. Contact records are selected from import lists you provide to the Blended
Agent software.
table contains information for all the campaigns defined in a Outbound
Option implementation. (There is a single row for every configured campaign.)
The
table and the Query Rule Table.
The
and the Skill Groups table. It defines the association between skill groups and campaigns.
The
table contains the target type and sequence with
which numbers are dialed within a campaign.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 5