Cisco Cisco IOS Software Release 12.0(1a) 白皮書
security.
Solution Management
Gathering information about managing the network helps you deploy a new network solution that meets your
requirements. We'll look at the following necessary steps in network management:
requirements. We'll look at the following necessary steps in network management:
Network Management Objectives
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Service−Level Management
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Staffing
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Network Management Objectives
Setting network management objectives requires an understanding of the support process and associated
network management tools. Management objectives include an understanding of how new solutions will fit
into the existing support and tool model, with references to any potential differences or new requirements.
This step is critical to deployment success, because the ability to support new solutions is key to network
availability. Network management objectives should include the following:
network management tools. Management objectives include an understanding of how new solutions will fit
into the existing support and tool model, with references to any potential differences or new requirements.
This step is critical to deployment success, because the ability to support new solutions is key to network
availability. Network management objectives should include the following:
Important Management Information Base (MIB) or network tool information required to support a
potential network.
potential network.
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Training required to support the new network service.
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Staffing models for the new service and any other support requirements.
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Service−Level Management
An important aspect of network design is defining the level of service you will provide to users or customers.
Service−level management typically includes definitions for problem types and severity, and help−desk
responsibilities such as escalation path, time before escalation at each tier support level, time to start working
on the problem, and time to close targets based on priority. Other important factors to consider are type of
service to be provided in the area of capacity management, proactive fault management, change−management
notification, thresholds, upgrade criteria, and hardware replacement.
Service−level management typically includes definitions for problem types and severity, and help−desk
responsibilities such as escalation path, time before escalation at each tier support level, time to start working
on the problem, and time to close targets based on priority. Other important factors to consider are type of
service to be provided in the area of capacity management, proactive fault management, change−management
notification, thresholds, upgrade criteria, and hardware replacement.
Staffing
Staffing roles include tier 1, tier 2, and tier 3 support, architecture, engineering, installation, lab testing and
validation, facilities planning (environment, wire, power), network management tools operations, database,
Simple Network Management Protocol (SNMP) and interpretation, documentation, and deployment. We do
not recommend that you hire a particular number of technical resources to fill these positions, but that you
research and identify the appropriate skillset for each group, and fill these roles with people who have the
proper level of expertise.
validation, facilities planning (environment, wire, power), network management tools operations, database,
Simple Network Management Protocol (SNMP) and interpretation, documentation, and deployment. We do
not recommend that you hire a particular number of technical resources to fill these positions, but that you
research and identify the appropriate skillset for each group, and fill these roles with people who have the
proper level of expertise.
Solution Validation
Validating a new solution includes the following steps:
Design Review with Vendor
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Simulation and Emulation Tools Validation
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Lab Validation
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Documented Record of Design Reviews and Tests
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Solution Pilot
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Final Review and Decision Process
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