Cisco Cisco Computer Telephony Integration Option 9.0 开发者指南

HeldConnection 
Device ID 

The device ID of the device 
associated with the held 
connection.

STRING

64

AgentInstrument 
(optional)

The agent’s ACD instrument 
number.

STRING

64

DialedNumber 
(optional)

The number to be dialed to effect a 
single step conference of the active 
call. Either a HeldConnection 
DeviceID or DialedNumber is 
required.

STRING

40

UserToUserInfo 
(optional)

The ISDN user-to-user 
information.

UNSPEC

131

CallVariable1 
(optional)

Call-related variable data. 

STRING

40

…

…

…

…

CallVariable10 
(optional)

Call-related variable data. 

STRING

40

CallWrapupData 
(optional)

Call-related wrapup data. 

STRING

40

NamedVariable 
(optional)

Call-related variable data that has a 
variable name defined in the ICM 
database. There may be an 
arbitrary number of 
NamedVariable and NamedArray 
fields in the message, subject to a 
combined total limit of 2000 bytes. 
See 

 for the format of this 

field.

NAMEDV
AR

251

NamedArray 
(optional)

Call-related variable data that has 
an array variable name defined in 
the ICM database. There may be an 
arbitrary number of Named 
Variable and NamedArray fields in 
the message, subject to a combined 
total limit of 2000 bytes. See 

 for the format of this 

field.

NAMED 
ARRAY

252

FacilityCode 
(optional)

A trunk access code, split 
extension, or other data needed to 
access the chosen facility.

STRING

40

Authorization Code 
(optional)

An authorization code needed to 
access the resources required to 
initiate the call.

STRING

40