Cisco Cisco IP Contact Center Release 4.6.1 技术参考
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Service_Half_Hour Table
ReserveCallsToHalf
Number of agent reservation calls made by this
service that ended during the half-hour interval.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
service that ended during the half-hour interval.
The value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
Not currently used for Outbound Option.
Not valid for IPCC Enterprise.
DBINT
NULL
ServiceLevelAbandToHalf
Number of calls to the service abandoned within
the service level threshold during the half-hour
interval.
the service level threshold during the half-hour
interval.
Set to zero for IPCC Enterprise voice tasks and
for non-voice tasks.
for non-voice tasks.
DBINT
NULL
ServiceLevelCallsOfferedToHalf
Number of calls to the service that had
s during the half-hour interval.
Not valid for IPCC Enterprise.
DBINT
NULL
ServiceLevelCallsToHalf
Number of calls to the service answered within the
ICM service level threshold during the half-hour
interval.
ICM service level threshold during the half-hour
interval.
Not valid for IPCC Enterprise.
DBINT
NULL
ServiceLevelToHalf
ICM service level for the service during the
half-hour interval.
half-hour interval.
For non-voice tasks and for IPCC Enterprise
calls, theServiceLevelType is always set to ignore
abandoned calls.
calls, theServiceLevelType is always set to ignore
abandoned calls.
DBFLT4
NULL
ServiceLevelType
Service Level Type used to calculate Service level
for this interval.
for this interval.
DBINT
NULL
ShortCallsTimeToHalf
Time, in seconds, accumulated by calls that were
too short to be counted as abandoned during the
half-hour interval. These calls were abandoned
before the abandoned call wait time expired.
too short to be counted as abandoned during the
half-hour interval. These calls were abandoned
before the abandoned call wait time expired.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
DBINT
NULL
ShortCallsToHalf
Number of calls to the service during the half-hour
interval that were too short to be considered
abandoned. A call is determined to be a short call
if it is abandoned before the Abandoned Call Wait
Time expired. Short calls are not considered
abandoned and they are not accounted for in any of
the ICM abandoned calls calculations.
interval that were too short to be considered
abandoned. A call is determined to be a short call
if it is abandoned before the Abandoned Call Wait
Time expired. Short calls are not considered
abandoned and they are not accounted for in any of
the ICM abandoned calls calculations.
Not valid for IPCC Enterprise.
Not valid for non-voice tasks. Set to zero by OPC.
DBINT
NULL
Table 2-346 Service_Half_Hour Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option