Cisco Cisco IPCC Web Option 安装指南
11-5
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
Technology Refresh Upgrade Migration Events
Step 2
On the CallManager machine(s), also install:
a.
MS SQL 2000 SP3a
b.
CCM 4.0
c.
Publisher 4.0
d.
IP IVR 3.5
Step 3
On the CAD Server and Client machine(s), also install:
a.
MS SQL 2000 SP3a
b.
CAD Server 6.0
c.
CAD Client 6.0
Step 4
On the CTI OS Agent and CTI Desktop machine(s), also install:
a.
CTI OS Agent 6.0
b.
CTI Desktop 6.0
CIS Components
Step 1
On all the BOM complient CIS components, install the following:
•
Cisco Media Blender (CMB)
–
MS Windows 2000 SP4
–
CMB 5.0
•
Cisco E-mail Manager (CEM)
–
MS Windows 2000 SP4
–
MS SQL 2000 SP3a or Oracle 8.1.7
–
CEM 5.0