Cisco Cisco IPCC Web Option 安装指南

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Chapter 11      ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
ICM Technology Refresh Upgrade Tasks
11-8
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
d.
Highlight Databases.
e.
Right-click and select New Database.
f.
Enter the new database name and set the initial database size in MB.
Note
The size depends upon the size of the existing database on the old 
hardware.
g.
Click the Transaction Log tab and enter the initial log size in MB.
Note
The size depends upon the size of the existing log on the old 
hardware.
h.
Click OK.
Step 9
Restore the MS SQL Server backup onto the new logger using MS SQL backup 
/restore.
Note
Depending upon the version you initially installed, the data file 
directories are located in a top level directory named either MSSQL or 
MSSQL7. When restoring the data files, the MS SQL Server Restore 
function defaults to MSSQL for this directory name. If necessary, 
manually input the correct path (example, MSSQL7) during the Restore 
function so that it matches the actual directory name.
Step 10
Export the ICM 4.6.2 or the ICM 5.0(0) registry key tree from the production 
logger.
Step 11
Import the ICM 4.6.2 or the ICM 5.0(0) registry key tree onto the new logger.
Step 12
Run ICM setup.exe on the new logger (from the media, not from local setup).
Step 13
Edit the Instance and the component , insert the new domain name.
Note
While you can use the DNS style domain name (i.e., name.com, 
name.net) for Active Directory, ICM only supports a NetBIOS name (i.e., 
name).