Cisco Cisco E-Mail Manager Unity Integration Option 安装指南
CTI Server Setup
Before Installing CTI Server
Cisco CTI Server is an optional component that allows an external CTI application to
communicate with a Peripheral Gateway. The CTI Server is part of the Cisco CTI product.
communicate with a Peripheral Gateway. The CTI Server is part of the Cisco CTI product.
Note: Cisco supports installation of CTI Server on the same machine where the Peripheral
Gateway software is installed. Installing CTI Sever on a machine separate from the PG may
cause network problems including, but not limited to, network disconnects, agents missing calls,
and agents forced into Not_Ready.
Gateway software is installed. Installing CTI Sever on a machine separate from the PG may
cause network problems including, but not limited to, network disconnects, agents missing calls,
and agents forced into Not_Ready.
Before installing CTI Server, you must have installed/set up all the other components of ICM
as described in the preceding chapters.
as described in the preceding chapters.
How to Install CTI Server
How to Add a CTI Server Component
Step 1
In the Cisco ICM Setup dialog box, in the left column under ICM Instances, select an instance.
Step 2
Click Add in the Instance Components section.
The ICM Component Selection dialog box opens.
Step 3
Click CTI Server.
The CTI Server Properties dialog box opens.
See Also
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Chapter 7