Canon bjc-5000 用户手册

Chapter 5

Due to today’s rapidly changing computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most
accurate information possible is available. The best way to find current
information is through our on-line support services and through our 
Fax Retrieval System. On-line services include the World Wide Web and
our BBS.

This chapter also contains information to help you solve printer
problems. It covers a few basic problems and describes how to clear a
paper jam. For complete problem solving information, be sure to use our
support services.

See Canon Customer Care Center in Chapter 1 (page 1-4) for details on
Canon’s customer technical support options.

Before contacting Canon, identify your printer problem and make sure
you have the following information:

❍ Product name

❍ Serial number

❍ Place of purchase

❍ Nature of problem

❍ Steps you have taken to solve the problem and the results