Sun Microsystems timberwolf 9740 用户手册

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This chapter describes what to do if problems occur with the 9740 Library 
Storage Module. In some cases, you might be able to correct the problem. In 
other cases, you must contact your service provider to correct the problem. 

•

Refer  to 

 when the problem is caused by 

a cartridge. 

•

Refer to your drive publications for additional information when the 
problem is caused by a controller transport unit or tape drive.

Most of the time, a fault symptom code (FSC) appears on the library operator 
panel display. Write down the FSC information and give the information to your 
service representative or to the staff at the Customer Services Support Center (CSSC). 

■

Customer support is available 24 hours a day, seven days a week, to customers with Sun 
or StorageTek maintenance contracts and to Sun employees. You can find additional 
information about customer support on the Customer Resource Center (CRC) Web site 
at: 

■

Customer-initiated maintenance begins with a telephone call from you to Sun 
Microsystems StorageTek Support. You receive immediate attention from qualified Sun 
personnel, who record problem information and respond with the appropriate level of 
support.

To contact Sun Microsystems StorageTek Support about a problem:

1. Use a telephone to call the StorageTek Customer Services Support Center at: 

☎

1-800-525-0369 (from within the United States) or 

☎

303-673-4056 (from outside the United States) or 

See 

 for information about International 

customer support centers.