Silex Technology SX-200 用户手册

 

 

Document #40181-420  Rev. A

 

24 

This section describes procedures for troubleshooting problems you may encounter with the print server, 
and is divided into the following sections: 

 

ƒ  Installation Problems 

ƒ  Intermittent Problems   

ƒ  Protocol-Specific Troubleshooting 

 

If you have followed the steps in this section and you believe that you have a defective print server, then 
please refer to Section 5 – Where to Get Help for information on returning defective products. 

If you cannot print to the print server after you install it, check the following: 

ƒ  Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in. 

 
If the printer initializes successfully but you cannot print, the problem could be one of the following: 

ƒ  There is a problem with the interface between the print server and the printer. 

ƒ  There is a problem with the network connection or cabling. 

ƒ  There is a queue setup problem, a print server setup problem, or other protocol-related problem. 

 

1.  Ensure that the print server is securely plugged into the printer. 

2.  After the printer is powered ON, wait until the printer initializes, and then print a self-test page by 

pushing the Test button on the back of the print server for approximately one second. 

 

ƒ 

If the self-test does not print, then there is possibly a hardware problem.  Double-check the 
connections.  If you still cannot print, then make sure that your printer is capable of printing text, 
PCL or PostScript (the self-test will not work unless one of these is supported).  The only way to 
test such printers is to use an application program with the correct printer drivers. 

ƒ 

The following are some examples of printers that do not support direct printing of text files: 

ƒ 

Some Windows printers (usually low-end inkjet printers) perform all the image 
rasterization in the printer driver, so the printer only understands a raw image file. 

ƒ 

Many plotters only support HP-GL/2, RTL, or proprietary languages. 

ƒ 

If you are getting distorted printouts, try printing using the generic/text printer driver.