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10 • Troubleshooting
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10
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SBG901. Resetting the SBG901 may take five to 30 minutes. Your service provider
may ask for the status of the lights as described in
Before calling your service provider, try pressing the Reset button on the rear panel of
the SBG901. Resetting the SBG901 may take five to 30 minutes. Your service provider
may ask for the status of the lights as described in
Solutions
Table 1 – Troubleshooting Solutions
Problem
Possible Solution
Power light is off
Check that the SBG901 is properly plugged into the electrical outlet.
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or
receive data
receive data
On the front panel, note the status of the LEDs and refer to
to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not function.
cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SBG901 and wall outlet. Hand-tighten
if necessary.
if necessary.
Check the IP address. Follow the steps for verifying the IP address
for your system described in
for your system described in
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SBG901
and the computer.
and the computer.
If a device is connected via the Ethernet port, verify connectivity by
checking the LINK LEDs on the rear panel.
checking the LINK LEDs on the rear panel.