Cadillac 2009 cts 用户手册

Customer Assistance and Information ...............7-2

Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for

Text Telephone (TTY) Users .........................7-6

Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-8
Scheduling Service Appointments ....................7-11
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-13

Reporting Safety Defects ................................7-16

Reporting Safety Defects to the

United States Government ..........................7-16

Reporting Safety Defects to the

Canadian Government ................................7-17

Reporting Safety Defects to General Motors .....7-17
Service Publications Ordering Information .........7-17

Vehicle Data Recording and Privacy ................7-18

Event Data Recorders ...................................7-19
OnStar

......................................................7-20

Navigation System ........................................7-20
Radio Frequency Identification (RFID) ..............7-20

Section 7

Customer Assistance Information

7-1