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Appendix A: Troubleshooting
Common Problems and Solutions
Common Problems and Solutions
Compact Wireless-G Internet Video Camera
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This
appendix provides solutions to problems that may occur during the installation and operation of the Compact
Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer
here, check the Linksys website at www.linksys.com.
appendix provides solutions to problems that may occur during the installation and operation of the Compact
Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer
here, check the Linksys website at www.linksys.com.
Common Problems and Solutions
1. I can’t view the Camera’s video using Internet Explorer.
Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these
instructions:
•
instructions:
•
On the Welcome screen of the Camera’s Web-based Utility, click the View Video button.
•
A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow
the plug-in to be installed.
the plug-in to be installed.
•
You should then be able to view the Camera’s streaming video.
If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet
Explorer. If not, log into your computer as an administrator and install the plug-in.
Explorer. If not, log into your computer as an administrator and install the plug-in.
Then you can check if the OCX plug-in has been installed. Follow these instructions:
•
•
From Internet Explorer, go to Tools and Internet Options.
•
On the General screen, click Settings under Temporary Internet files.
•
Click View Objects. You should see a file named NetCamPlayerWeb Control installed.
2. The OCX plug-in is installed in Internet Explorer, but I cannot view any video.
Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by
following these instructions:
•
following these instructions:
•
From Internet Explorer, go to Tools and Internet Options.
•
On the General screen, click Settings under Temporary Internet files.
•
Click View Objects.
•
You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.
•
The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug-
in.
in.
3. When powering on the Camera, I can’t immediately access the Camera from my computer.
Make sure the Camera’s LED is continuously lit. When it is flashing, the Camera is initializing.