HP StoreEver ESL G3 QP002A 用户手册
产品代码
QP002A
Warranty Included with
the Product
the Product
ESL G3 Hardware: The warranty for this product consists of 1-year onsite, next business day.
NOTE: The HP ESL Enterprise Tape Library warranty includes support for Customer Self Repair (CSR).
The
tape library cartridges, terminators, external cables, drives, magazines, controller board and power
supplies are mandatory customer self repair parts. This means both the removal and replacement of the
above parts are designed for easy replacement; the on-site warranty does not extend to these parts.
However, customers may request HP Services to replace these replaceable units (RUs) for an additional
charge. Also, customers who purchase an HP Support Agreement have the option to perform CSR or
receive onsite support
supplies are mandatory customer self repair parts. This means both the removal and replacement of the
above parts are designed for easy replacement; the on-site warranty does not extend to these parts.
However, customers may request HP Services to replace these replaceable units (RUs) for an additional
charge. Also, customers who purchase an HP Support Agreement have the option to perform CSR or
receive onsite support
ESL G3 Software: HP warrants that the Software media will be free of physical defects for a period of
ninety (90) days from delivery. HP provides 1-year, 9x5 phone support to enhance the performance and
availability of your software. Experienced Response Center engineers provide trustworthy advice on
issues such as software features and use, problem diagnosis and resolution, and software defect
identification.
For business-critical requirements, the level of support may be increased through a full range of upgrade
products. You can learn more about HP's Global Limited Warranty and Technical Support by visiting:
ninety (90) days from delivery. HP provides 1-year, 9x5 phone support to enhance the performance and
availability of your software. Experienced Response Center engineers provide trustworthy advice on
issues such as software features and use, problem diagnosis and resolution, and software defect
identification.
For business-critical requirements, the level of support may be increased through a full range of upgrade
products. You can learn more about HP's Global Limited Warranty and Technical Support by visiting:
Service and Support
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offers a full spectrum of customer care-
from technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
QuickSpecs
HP StoreEver ESL G3 Tape Libraries
Service and Support, HP Care Pack, and Warranty Information
DA - 14074 Worldwide — Version 17 — January 31, 2014
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