Panasonic S-ICX 手册
Built-In ACD Supervisor Guide
Section 521
34
S-ICX (International) issued October 2000
S-ICX-5.0-521 (ACD 4.0)
The following shows available report.
O : Available to report
X : Unavailable to report
X : Unavailable to report
The following shows the tabulation unit of WORK UNIT COUNT.
Total count per code is shown in the following tabulation unit:
Total count per code is shown in the following tabulation unit:
Table 3:
Group
TOTAL
LOGIN
LOGIN
TIME
UNAVAIL
ABLE
TIME
TIME
TALK
TIME
TIME
IDLE
TIME
INCOMING
CALLS
ANSWER
CALLS
AVERAGE
RINGING
TIME
ABANDONED
CALLS
Agent
(1~64)
(1~64)
HOURLY
o
o
o
o
o
o
X
X
DAILY
o
o
o
o
o
o
o
X
WEEKLY
o
o
o
o
o
o
o
X
Group
(1, 2,
or 3)
(1, 2,
or 3)
HOURLY
o
o
o
o
o
o
X
X
DAILY
o
o
o
o
o
o
X
X
WEEKLY
o
o
o
o
o
o
X
X
System
HOURLY
o
o
o
o
o
o
X
X
DAILY
o
o
o
o
o
o
X
X
WEEKLY
o
o
o
o
o
o
X
X
INCOMING
ABANDONED
CALLS
ABANDONED
CALLS
X
X
X
X
X
X
X
o
Table 4:
Unit
Code 1
Code 2
Code 3
----
Code 20
Group 1
DAILY
WEEKLY
Group 2
DAILY
WEEKLY
Group 3
DAILY
WEEKLY
System
DAILY
WEEKLY