IceRobotics Limited ICE3DST3 用户手册
Appendix A: Troubleshooting
This section describes how to investigate any problems with the IceTag3D system. If you
cannot find the solution to your problem here, contact support@icerobotics.com.
cannot find the solution to your problem here, contact support@icerobotics.com.
A.1 Connecting the IceReader to your computer
A.1.1 My PC cannot find any drivers for the IceReader
A.1.1 My PC cannot find any drivers for the IceReader
The first time the IceReader is connected, the operating system may prompt for a driver
installation. On most versions of Microsoft Windows, the drivers for the IceReader are
included in the Microsoft Windows operating system. For versions of Windows where the
drivers are not included as standard, contact support@icerobotics.com.
installation. On most versions of Microsoft Windows, the drivers for the IceReader are
included in the Microsoft Windows operating system. For versions of Windows where the
drivers are not included as standard, contact support@icerobotics.com.
A.1.2 IceTagAnalyser 2008 cannot find the IceReader
Check that the IceReader is plugged into a USB port on your PC and that all the connections
are secure. Try closing IceTagAnalyser 2008 and restarting it. If IceTagAnalyser 2008 still
cannot find the IceReader, contact support@icerobotics.com.
are secure. Try closing IceTagAnalyser 2008 and restarting it. If IceTagAnalyser 2008 still
cannot find the IceReader, contact support@icerobotics.com.
A.2 Swiping an IceTag3D
A.2.1 The IceReader cannot read the IceTag3D
A.2.1 The IceReader cannot read the IceTag3D
Try connecting the IceReader again; some PCs take a little time to recognise that a device
has been plugged in. Check the IceReader status by unplugging and re-plugging the
IceReader into the USB port on the PC. The green LED on the IceReader should illuminate.
When IceTagAnalyser 2008 recognises the IceReader, the amber LED on the IceReader will
be illuminated. If IceTagAnalyser 2008 still cannot read the IceTag3D, try connecting to a
different USB port on your PC. If IceTagAnalyser 2008 still does not read the IceTag3D,
contact s support@icerobotics.com.
has been plugged in. Check the IceReader status by unplugging and re-plugging the
IceReader into the USB port on the PC. The green LED on the IceReader should illuminate.
When IceTagAnalyser 2008 recognises the IceReader, the amber LED on the IceReader will
be illuminated. If IceTagAnalyser 2008 still cannot read the IceTag3D, try connecting to a
different USB port on your PC. If IceTagAnalyser 2008 still does not read the IceTag3D,
contact s support@icerobotics.com.
A.3 Downloading Data
A.3.1 Errors when downloading data from an IceTag3D device.
A.3.1 Errors when downloading data from an IceTag3D device.
If an error occurs while downloading data, the data is left on the device. Select Tools >
IceTag3D (wireless device) > Download IceTag3D session data, swipe the IceTag3D and try
again. Operating two IceReaders in close proximity should present no problem as the
IceReaders are programmed to operate on different frequencies. In the unlikely event of two
readers causing interference and download problems, contact support@icerobotics.com.
IceTag3D (wireless device) > Download IceTag3D session data, swipe the IceTag3D and try
again. Operating two IceReaders in close proximity should present no problem as the
IceReaders are programmed to operate on different frequencies. In the unlikely event of two
readers causing interference and download problems, contact support@icerobotics.com.
A.4 Attaching Devices
A.4.1 Lesions on animal leg following IceTag removal
A.4.1 Lesions on animal leg following IceTag removal
This is caused by over-tightening of the straps during device attachment. The IceTag3D
should be attached so that it can loosely move around the leg. Using the Velcro strap
supplied, ensure that the IceTag3D is fastened to the animal’s leg with sufficient room for two
to three of your fingers to be inserted between the strap and the animal’s leg.
should be attached so that it can loosely move around the leg. Using the Velcro strap
supplied, ensure that the IceTag3D is fastened to the animal’s leg with sufficient room for two
to three of your fingers to be inserted between the strap and the animal’s leg.