Wavenet Technology Pty Ltd. BM3900M 用户手册
Integrator’s Task ___________________________________________ Boomer-III User Manual & Integrator’s Guide
Copyright Wavenet Technology © October 2003
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BM310012WT05
modem, or the host/terminal that is not working as expected? Often it
can be a user’s misunderstanding of how to use the product.
Regardless, remote troubleshooting is essential to reducing the number
of returned products and lowering service costs, particularly if the
host/terminal must be disassembled for removal of the modem.
Wavenet recommends that your product application (both at the
terminal and Enterprise Server Application ends) incorporate sufficient
problem diagnostic software to determine the cause of the problem
remotely. Often, the best approach is to incorporate progressively
deeper loop back tests to determine the point at which the
communication link fails.
As stated elsewhere, you need to make this remote diagnostic
functionality be part of your standard software load.
can be a user’s misunderstanding of how to use the product.
Regardless, remote troubleshooting is essential to reducing the number
of returned products and lowering service costs, particularly if the
host/terminal must be disassembled for removal of the modem.
Wavenet recommends that your product application (both at the
terminal and Enterprise Server Application ends) incorporate sufficient
problem diagnostic software to determine the cause of the problem
remotely. Often, the best approach is to incorporate progressively
deeper loop back tests to determine the point at which the
communication link fails.
As stated elsewhere, you need to make this remote diagnostic
functionality be part of your standard software load.
End User Support
You have two choices in dealing with an integrated modem that needs
to be swapped out and returned for service:
You have two choices in dealing with an integrated modem that needs
to be swapped out and returned for service:
Decommission the modem and re-use its unique ID
Replace the modem
If you decommission the modem ID from the defective unit and
transfer it to a replacement unit, the user and the network operator are
unaffected. This can only be done by an authorized Wavenet service
centre with the appropriate permissions and authority. If you simply
swap the defective unit with a replacement, the user must notify the
network operator.
transfer it to a replacement unit, the user and the network operator are
unaffected. This can only be done by an authorized Wavenet service
centre with the appropriate permissions and authority. If you simply
swap the defective unit with a replacement, the user must notify the
network operator.
Investigate and Obtain Regulatory Approval
Most countries where the final product will be sold currently require
approval from the local government regulatory body. It is your
responsibility to investigate and obtain the proper regulatory approval
and certification for each country in which the product is sold.
Regulatory issues are discussed in more detail in “Regulatory
Requirements” on page 19. In addition, see “Regulatory Compliance”
on page 71.
Most countries where the final product will be sold currently require
approval from the local government regulatory body. It is your
responsibility to investigate and obtain the proper regulatory approval
and certification for each country in which the product is sold.
Regulatory issues are discussed in more detail in “Regulatory
Requirements” on page 19. In addition, see “Regulatory Compliance”
on page 71.