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Chapter 7. Troubleshooting
NETGEAR N300 Wireless Gigabit Router with USB JNR3210 User Manual
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the router.
2.
Select Maintenance > Router Status.
3.
Click Connection Status. If all of the steps indicate “OK,” then your PPPoE connection is up
and working.
and working.
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect.
The router will continue to attempt to connect indefinitely.
The router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service
name, user name, or password. There also might be a provisioning problem with your
ISP.
name, user name, or password. There also might be a provisioning problem with your
ISP.
Note:
Unless you connect manually, the router will not authenticate using
PPPoE until data is transmitted to the network.
Troubleshooting Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP
IP
addresses. Typically, your ISP will provide the addresses of one or two DNS servers
for your use. If you entered a DNS address during the router’s configuration, restart your
computer. Alternatively, you can configure your computer manually with a DNS address,
as explained in the documentation for your computer.
computer. Alternatively, you can configure your computer manually with a DNS address,
as explained in the documentation for your computer.
•
Your computer might not have the router configured as its default gateway. Reboot
the computer and verify that the router address (192.168.1.1) is listed by your computer
as the default gateway address.
the computer and verify that the router address (192.168.1.1) is listed by your computer
as the default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options, click the Connections tab, and select Never dial a
connection.
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options, click the Connections tab, and select Never dial a
connection.
If the router does not save changes you have made in the browser interface, check the
following:
following:
•
When entering configuration settings, be sure to click Apply before moving to another
screen or tab, or your changes could be lost.