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Landauer
Aurion
TM
Reference Guide
Chapter 11. Equipment Return Procedures
Routine Exchange
Dosimeters are used for six months and returned to Landauer at the end of the use period to
exchange for replacement dosimeters. Return expired dosimeters to Landauer within 30 days
of the expiration date or an unreturned charge incurs. Credit is given after 30 days if the
dosimeter is returned in good condition; however, a handling fee is assessed.
exchange for replacement dosimeters. Return expired dosimeters to Landauer within 30 days
of the expiration date or an unreturned charge incurs. Credit is given after 30 days if the
dosimeter is returned in good condition; however, a handling fee is assessed.
Smart cards are used for one year and are not returned to Landauer. New smart cards are
shipped each year to replace expired smart cards. Discard expired smart cards.
shipped each year to replace expired smart cards. Discard expired smart cards.
Landauer does not exchange display units or chargers unless the equipment is broken or
damaged. Returning a display unit or charger is considered a non-routine return.
damaged. Returning a display unit or charger is considered a non-routine return.
Non-Routine Return
When returning damaged inventory as a non-routine return, tag damaged items on the
Landauer web site at the Equipment - Inventory link on Aurion’s sidebar menu (Chapter 9,
p. 20). Tagging an item will automatically send an e-mail message to Landauer Customer
Service alerting service support that the piece of equipment is returning, and to send
replacement equipment. Discard, do not return damaged or expired smart cards.
Landauer web site at the Equipment - Inventory link on Aurion’s sidebar menu (Chapter 9,
p. 20). Tagging an item will automatically send an e-mail message to Landauer Customer
Service alerting service support that the piece of equipment is returning, and to send
replacement equipment. Discard, do not return damaged or expired smart cards.