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Chapter 4: Handling Events
68
Series 5.0 Software (0510-1059-A_DRAFT) - User Guide
Red Alarms
The following sections provide detailed information about Red Alarms, responding to alarming events, and the 
the way the event should be cleared. 
Door Alarm
When a patient wearing an alarming band transmitter is in an Exit Alarm Zone and the monitored door is open, 
an alarm sounds at the Exit Alarm Controller, a message is displayed on the Client computer(s) in the unit 
configured to monitor the transmitter, and the location of the Exit Alarm Zone is indicated by a flashing icon on 
the map on the Client computer(s).
To respond to a Door Alarm
1.    Always follow your facility’s policies and procedure to ensure patient safety and secure the area.
2.    Go to the alarming device and swipe your card reader access card (if applicable) or enter the appropriate 
4-digit alarm code to clear the alarm at the device. For more information about the Alarm Code, 
contact your System Administrator. 
3.    If the Enforce JCAHO feature is activated, you must select an Event Cause once the alarming device 
has been reset. When you reset the alarming device, the Red Alarm changes to a White Alarm in the 
Alarm Message Box
4.    From the Client computer, click anywhere in the Door Alarm Message Box to access the Event 
Information window.
5.    Select one of the following causes for the Door Alarm:
Escort problem—there was an issue while the patient was in escort.
Transfer problem—there was an issue while the patient was in transfer.
Accidentally close to open door—the patient was near a door when it was opened.
Noise —there were noise issues with the device.
Test —the system was being tested.
Other—opens a Clear Reason window, user must enter the cause in this window.
You cannot clear an event until you select the appropriate cause for the event. The event is cleared from 
the Event List of every Client computer configured to monitor the unit.
N
OTE
You can click Silence to stop the alarm sound at the Central Server or Client 
computer. The alarm is silenced, at that computer only, for the configured length of time; 
however, the event still appears in the Event List. The next event automatically restarts the 
alarm sound.