ZyXEL Communications Corporation AMG1302 用户手册

 Chapter 24 Troubleshooting

AMG1302-T10A User’s Guide

• Try to access the Device using another service, such as Telnet. If you can access the Device, 

check the remote management settings and firewall rules to find out why the Device does not 

respond to HTTP. 

• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is 

connected to a ETHERNET port.

I can see the Login screen, but I cannot log in to the Device.

Make sure you have entered the password correctly. The default admin password is 1234. The field 

is case-sensitive, so make sure [Caps Lock] is not on. 

You cannot log in to the web configurator while someone is using Telnet to access the Device. Log 

out of the Device in the other session, or ask the person who is logged in to log out. 

Turn the Device off and on. 

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot Telnet to the Device.

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload 

new firmware.

See the troubleshooting suggestions for 

 Ignore the suggestions about your browser.

I cannot access the Internet.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 

Start Guide and 

.

Make sure you entered your ISP account information correctly in the wizard. These fields are case-

sensitive, so make sure [Caps Lock] is not on.