Benq Corporation CL71 用户手册

Troubleshooting

Unable to 
connect to the 
network.

•

SIM card invalid.

Contact your network 

operator.

•

You are not within the

network's service area.

Check the service area with 

your network operator.

•

Poor signal.

Move to an open space, or if 

you are inside a building, 

move closer to a window.

You cannot 
answer 
incoming 
calls.

•

You have activated 

Accept List or Reject 

List in the Privacy 

Manager option.

Go to Phone Book > 

Privacy Manager and 

select Off  in order to 

deactivate this option.

•

You have activated the

Call Barring feature.

Go to Settings > Call 

Settings > Call Barring, 

and then select Cancel All.

You cannot 
make 
outgoing 
calls.

•

You have activated the

Call Barring feature.

Go to Settings > Call 

Settings  > Call Barring, 

and then select Cancel All.

•

You have activated the 

Fixed Dialing Number 

feature.

Go to Settings > Call 

Settings  > Fixed Dialing 

Number and select Off to 

turn  this feature off.

PIN Code is 
blocked.

•

You have entered an 

incorrect PIN code three 

consecutive times.

Contact your network 

operator. If the network 

operator provides the SIM 

card's PUK code, use the 

PUK code to unlock the SIM 

card.

Battery will 
not charge.

•

The battery or battery 

charger is damaged.

Contact the dealer.

•

The phone's temperature
is below 0°C or higher
than 45°C.

Adjust the battery charging 

environment to avoid 

extremes of temperature.

•

Poor contact between the

battery and charger.

Check all connectors to 

make sure all connections 

have been properly made.