Philips Coffee spout HD5012/01 HD5012/01 用户手册

If you need service or information or if you have a problem, please visit the Philips 

website at www.philips.com or contact the Philips Consumer Care Centre in your 

country. You find its phone number in the worldwide guarantee leaflet. If there is no 

Consumer Care Centre in your country, go to your local Philips dealer. 

The purchase of the Philips SENSEO

®

 coffee machine does not exhaust any of the 

rights of Sara Lee/Douwe Egberts or Philips under any of their patents nor does it 

confer upon the purchaser a licence under these patents.

If you have a problem, you may find the solution in the table below. If the table does 

not provide the solution to your problem or if you have a question, see the chapter 

‘Guarantee and service’.

Problem

Solution

The indicator light 

continues to flash 

slowly.

You have not yet flushed the coffee machine (see chapter 

‘Preparing the machine for use’.

You have used the SENSEO

®

 coffee machine at an altitude 

higher than 2200 metres above sea level. This has caused the 

water in the machine to start boiling before it has reached 

the required temperature. This prevents the machine from 

functioning properly. Switch off the machine and no longer 

use it at altitudes higher than 2200 metres above sea level.

The SENSEO

®

 

coffee machine 

does not produce 

coffee when it is 

switched on for 

the first time.

You have not yet flushed the coffee machine. When you use 

the machine for the first time, you have to flush it before 

you can start brewing coffee (see chapter ‘Preparing the 

machine for use’).

The indicator light 

continues to flash 

rapidly.

Make sure that:

you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the 
°

 MIN level if you want to brew 1 cup);

the ambient temperature is not lower than 10°C. If it is, the 

machine does not function properly.

Water leaks 

from the coffee 

machine.

Make sure that:

you have closed the lid properly (the lever must be properly 

locked);
you have not filled the water reservoir beyond the MAX 

level;
the sieve in the centre of the pod holder is not clogged. If the 

sieve is clogged, unclog it by rinsing the pod holder under a 

running tap. If necessary, use a washing-up brush to unclog 

the sieve;
you have put the coffee pod properly in the centre of the 

pod holder;
the sealing ring is not stuck under the edge of the water 

distribution disc;
the water drops on the worktop are not the result of placing 

or removing the water reservoir or removing used coffee 

pods;
you do not remove the water reservoir when the coffee 

machine is heating up. This may cause water that normally 

ends up in the water reservoir to leak out of the machine.
In all other cases, contact the Philips Consumer Care Centre 

in your country.

The lid cannot be 

opened.

A vacuum may have temporarily formed under the lid.

Switch off the machine. Pull the lever up as far as it goes and 

wait 24 hours before you open the lid. You may need to use 

quite some force.
Make sure that the sieve in the centre of the pod holder is 

not clogged. If the sieve is clogged, unclog it by rinsing the 

pod holder under a running tap. If necessary, use a washing-

up brush to unclog the sieve.

 - It prevents malfunctioning

If the descaling procedure is not performed correctly, scale residue remains behind 

in the machine. This causes scale to build up more quickly and may cause permanent 

and irreparable damage to the machine.

Only citric acid-based descalers are suitable for descaling the SENSEO

®

  machine. This 

type of descaler descales the machine without damaging it. For the correct amount, 

see under ‘Descaling procedure’ below. Each descaling mixture can be used only once. 

After use, the descaling mixture is no longer active.

We advise you to use the special SENSEO

®

 Descaler (HD7012/HD7011/HD7006). 

Read the instructions on the package of the descaling agent.
Never use a descaling agent based on mineral acids such as sulphuric acid, 

hydrochloric acid, sulphamic acid and acetic acid (e.g. vinegar). These descaling 

agents may damage your SENSEO

®

 coffee machine.

 1 

 Mix 50 grams of citric acid with 1 litre of water in a measuring jug. Stir until 

the powder is completely dissolved.

 2 

 Fill the water reservoir up to the MAX indication with the descaler mixture. 

Then put the water reservoir back into the coffee machine.  (Fig. 3)

Note: Not all SENSEO

®

 machine types have a water reservoir with a capacity of  

1 litre. If you have a SENSEO

®

 machine with a smaller water reservoir, repeat steps 

2 to 6 with the remainder of the mixture without filling the water reservoir up to 

the MAX indication.

 3 

 Press on/off button 3.  (Fig. 10)

The machine is ready for use when the indicator light lights up continuously.

 4 

 Place the 1-cup holder h with a used coffee pod in it in the coffee machine. 

Close the lid and make sure it is properly locked. 

Note: Always put a used coffee pod in the pod holder when you descale the 

machine. This pod serves as a ‘filter’ to prevent the sieve or hole in the pod holder 

from getting clogged with scale residue.

 5 

 Put a bowl with a capacity of at least 1500ml under the spout to collect the 

descaling mixture (Fig. 8).

 6 

 Press the 2-cup button  hh and let the machine operate. Repeat this until 

the water reservoir is empty.  (Fig. 25)

Never interrupt the descaling process! 

 7 

 Repeat steps 1 to 6. Replace the used pod with another used pod to filter out 

the scale residue.

Note: To descale properly, you have to use 2 litres of descaling mixture.
Never descale the SENSEO

®

 coffee machine with the lid open. Make sure the lid is 

properly locked.

 8 

 Rinse the water reservoir with tap water. Fill the water reservoir up to the 

MAX indication with tap water and repeat steps 3 to 6.

Note: Do not refill the water reservoir with used hot water or the used descaling 

mixture.

 9 

 Fill the water reservoir with fresh tap water up to the MAX indication again 

and repeat steps 3 to 6 once more.

Note: Always rinse the machine by letting it empty two full water reservoirs.

 10 

 Remove the used pad and clean the pod holder after descaling to prevent the 

sieve or hole in the centre from getting clogged.

If the coffee machine has already been used and therefore has been flushed with 

water, it may only be used and stored in a frost-free place to prevent it from 

becoming damaged.

To purchase accessories for this machine, please visit our website  

www.philips.com/shop. If you have any difficulties obtaining accessories for your 

machine, please contact the Philips Consumer Care Centre in your country. You find 

its contact details in the worldwide guarantee leaflet. You can also visit  

www.philips.com/support.

 - Do not throw away the machine with the normal household waste at the end 

of its life, but hand it in at an official collection point for recycling. By doing this, 

you help to preserve the environment (Fig. 26).