Arlo Technologies Inc. 18200352 用户手册

¾ To troubleshoot when your Arlo Go camera is offline:

1.  Unplug your Arlo Go camera, remove the battery, reinsert the battery, and 

notice the camera LED behavior when the door is closed.
•  If the LED does not light, check to make sure that the battery is installed in 

the correct orientation and that the battery is not dead.

If the battery is low or dead, plug in the camera or insert a fully charged 
battery.

•  If the LED blinks blue very slowly, the camera is starting up.

Wait 20-30 seconds, until the LED pattern stops changing.

2.  Note the LED behavior after the camera is done starting up:

The LED blinks blue rapidly. The camera is connected to the cloud.

Log out of the Arlo app on your mobile device or web browser and log back in 
again. If your camera still appears offline in the Arlo app, contact Arlo Support 
to speak to an expert.

The LED blinks blue and purple. The camera is connecting to the network 
and the cloud. 

Wait for the LED behavior to stop changing and check it again.

The LED lights solid blue. The camera is not connected to an Arlo account. 
Complete the new camera setup process.

The LED lights solid amber. No SIM card is inserted or the SIM card is 
damaged.

Contact AT&T Support for a new SIM card.

The LED blinks amber slowly. Your camera does not have LTE network 
coverage. 

Move the camera to an area with LTE coverage.

The LED blinks amber rapidly. The camera is connected to the cellular 
network, but it cannot connect to the cloud. 

The LED blinks amber and blue. The camera is receiving a firmware upgrade. 
Do not open the battery compartment or unplug the camera until the upgrade 
is complete and the camera is done rebooting. Wait for the LED to turn off for 
several seconds, turn back on again, slowly blink blue for 20-30 seconds, and 
settle into a new behavior.

DRAFT