Toshiba CIX-SG-CCACD-VB 用户手册

ACD Agents and Supervisors can press a button to display the queue status. The 
Supervisor's phone is also able to view the Agent Status (Available, Unavailable, etc.) 
for each Agent logged into your ACD Group. 

A button is available for the phone to allow for stopping or re-starting the Status 
Display. When a call is active, this display is removed to enable the Strata to present 
information about that call. When the call is ended, Queue Status is restored. 

³ To Display Status for a Group or a Queue

1. Press 

Display Status

.

 

The ACD group name appears 

on the top line. Example shown right (bottom line), one 
out of four Agents has logged in, there are two calls 
waiting, and the longest time a call has been waiting is 
four minutes.

2. Press 

Page

 to return to Queue Status.

³ To Display Status for an Agent

1. (Supervisor only) Press 

Display Status

.

2. Press 

Page

 to view the Agent Status for that group. 

Press 

Scroll

 to view the next Agent. Agent status is 

shown on the bottom line. Status modes are:

IDLE

LOG OUT

UNAVAIL

NON ACD (call)

ACD (call)

WRAP-UP

3. Press 

Page

 to return to Queue Status.