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Chapter 1 — Troubleshooting 
Troubleshooting the CK30 (continued) 
Problem 
Solution 
The CK30 cold boots or 
loses settings after the main 
battery is replaced. 
Try these possible solutions in order: 
• 
Make sure the main battery is fully charged. 
• 
The bridge battery or the power circuitry on the main 
PCB may be faulty. For help, see the “Replacing the 
Main PCB” procedure on page 15. 
The CK30 cannot 
communicate with a 
Bluetooth printer. 
Try these possible solutions in order: 
• 
Make sure your CK30 has the Bluetooth option 
installed. From the CK30 System Main Menu, select 
Diagnostics > Hardware Diagnostics > HW Config 
Table
 to view the configuration number for the 
CK30. You can use this number to determine if the 
Bluetooth option is installed. 
• 
Make sure that a valid and available printer is within 
range of your CK30. 
• 
Make sure you have selected an available Bluetooth 
printer in the CK30 Configuration Utility screens. 
• 
The Bluetooth radio may have failed. For help, see the 
“Replacing the Bluetooth Radio” procedure on page 
13. 
 
CK30 Handheld Computer Service Manual