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Chapter 1 — Troubleshooting 
Troubleshooting the CK30 (continued) 
Problem 
Solution 
The CK30 will not 
communicate in a wireless 
network. 
Try these possible solutions in order: 
• 
Make sure that the radio is configured properly for the 
network. If the radio is properly configured, there 
may be a problem with the access point.  
• 
Make sure that the antenna cables are correctly 
connected to the radio. If the antenna cables are 
correctly connected, the antenna or radio may be 
damaged. For help, see the “Replacing the 802.11b/g 
Radio and Antenna” procedure on page 10.  
• 
The mini PCI interface may have failed on the main 
PCB. For help, see the “Replacing the Main PCB” 
procedure on page 15. 
The CK30 battery will not 
hold a charge or discharges 
rapidly. 
Try these possible solutions in order: 
• 
Make sure that you configure the CK30 to suspend 
power and turn off the backlight when the CK30 is 
not in use. 
• 
Make sure that the AD1 or AD2 communications 
dock is working correctly. If the communications 
dock is damaged, replace it. 
• 
You may have a damaged main battery. Replace the 
main battery. 
The CK30 will not 
communicate in an 
Ethernet network. 
Try these possible solutions in order: 
• 
The Ethernet communications parameters may not be 
set correctly. Make sure the Ethernet communications 
settings are set correctly for the network. 
• 
Make sure that the AD1 or AD2 communications 
dock is working correctly. If the communications 
dock is damaged, replace it. 
• 
The Ethernet cable may be disconnected or damaged. 
Make sure the cable is connected. If damaged, see the 
directions in “Replacing the Ethernet Card” on page 
12 to replace the Ethernet cable. 
• 
The Ethernet card may be damaged. For help, see the 
“Replacing the Ethernet Card” procedure on page 12. 
• 
The mini-PCI interface or serial connector may have 
failed on the main PCB. For help, see the “Replacing 
the Main PCB” procedure on page 15. 
The AH1 handle does not 
activate a scanning beam. 
Try these possible solutions in order: 
• 
Make sure that the handle works by trying it on a 
known good CK30. 
• 
Make sure the trigger reed switch cable is plugged into 
the main PCB assembly and is not damaged. Replace 
the trigger reed switch assembly if necessary. 
• 
The trigger reed switch interface on the main PCB 
may have failed. For help, see the “Replacing the 
Main PCB” procedure on page 15. 
CK30 Handheld Computer Service Manual