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The easiest and powerful ACD your Customer Service needs.

The ultimate call dispatcher you have 
been ever longing for

Queue Manager Enterprise is the ACD (Automatic 

Call Distribution) for handling and dispatching 

incoming telephone calls.

Allows you to actively handle multiple queues, 

dispatching calls to different operators according 

to specific dispatch algorithms, add customized 

courtesy messages according to a time, day and 

holiday schedule and to analyze your queues in 

detail thanks to the advanced, real time statistics.

The most advanced ACD for any  

business

Queue Manager Enterprise improves the way com-

panies handle group calls (i.e. sales, administration 

or support team) thanks to an application accept-

ing and presenting inbound calls with customiza-

ble messages, that dispatches calls to group agents 

using different methods according to: inactivity, 

priority, skills.

Queue Manager Enterprise does not require a 

software bar for agents. They will just keep on 

using their phones to receive calls, log on\off their 

group, thus never modifying their habits.

Used in combination with Blue’s Attendant En-

terprise, it provides top efficiency, guaranteeing 

operators and supervisors with a total control over 

handling inbound telephone traffic. Furthermore, 

thanks to the web interface, or from their Blue’s 

Attendant Enterprise, supervisors will be able to 

check, from any station, the status of queues\

groups and force the login\logout status of the 

agents.

Customizable queues and courtesy 
messages for all your needs

Thanks to a convenient Web interface, you can de-

fine different queues, each made up of a number 

of operators, and add different courtesy messages 

according to a time, day and holiday schedule, or 

even specific events in case offices are closed (i.e. 

Transfer to voicemail). An inclusive set of profes-

sional messages and courtesy hold music are 

included in the application for an immediate use.

QME also allows a smart inbound traffic manage-

ment thanks to an efficient call handling and 

dispatch system to operators, by defining call 

distribution policies based on inactivity, priority and 

other criteria.

Collaboration solutions

ENTERPRISE