Samsung BN59-01012A 数据表

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页码 199
178
Appendix
Before contacting a service center
If you are having trouble with your device, try these troubleshooting 
solutions before contacting a service professional.
When you leave your camera at a service center, be sure to also leave the other 
components that may have contributed to the malfunction, such as the memory 
card and battery. 
Situation
Suggested remedies
Cannot turn on the 
camera
• 
Ensure that the battery is inserted.
• 
Ensure that the battery is inserted correctly.
• 
Charge the battery.
The power turns off 
suddenly
• 
Charge the battery.
• 
Your camera may be in Auto power off mode or 
the display turns off automatically. (p. 154)
• 
The camera may be turned off automatically to 
prevent the memory card from being damaged 
due to excessive heat. Turn on your camera 
again.
The camera is losing 
battery power quickly
• 
The battery may lose power more quickly in 
low temperatures (below 0 °C/32 °F). Keep the 
battery warm by putting it into your pocket. 
• 
Using the flash or recording videos depletes the 
battery quickly. Recharge if needed.
• 
Batteries are consumable parts that must be 
replaced over time. Get a new battery if the 
battery life is diminishing quickly.
Situation
Suggested remedies
Cannot capture 
photos
• 
There is no space on the memory card. Delete 
unnecessary files or insert a new card.
• 
Format the memory card.
• 
The memory card is defective. Get a new 
memory card.
• 
Ensure that the camera is switched on.
• 
Charge the battery.
• 
Ensure that the battery is inserted correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While using the camera, it may heat up.  
This is normal and should not affect your camera’s 
lifespan or performance.
The flash fires 
unexpectedly
The flash may fire due to static electricity.  
The camera is not malfunctioning. 
The flash does not 
work
• 
The flash option may be set to Off. (p. 90)
• 
You cannot use the flash in some modes.
The date and time are 
incorrect
Set the date and time under the q menu.  
(p. 154)
The display or buttons 
do not work
Remove the battery and insert it again.