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The following conditions comprise the requirements and scope of our 
warranty conditions and do not affect our legal and contractual warranty 
obligations. 

1. Odys products are covered by a 24 month warranty. We will resolve damages 

or defects on Odys products free of charge within 12 months of the purchase 
date under the following warranty conditions. For any damage or defect 
determined later than 12 months after the purchase date, proof of a 
manufacturing fault must be submitted for repair under warranty. 

  

The warranty does not cover batteries and other parts, which are considered 
consumables, parts that break easily such as glass or plastic or defects based 
on normal wear and tear. There is no warranty obligation in the event of 
marginal differences compared to the target appearance and workmanship 
provided these have a negligible effect on the product's fitness for use, in the 
event of damage caused by chemical or electrochemical effects, by water or 
generally from abnormal conditions. 

2. The warranty will be performed in such a way that we shall decide whether to 

repair the defective parts or to replace them with working parts free of charge. 
AXDIA reserves the right to exchange the product for a replacement product of 
equal value if the product that is sent in cannot be repaired within a reasonable 
time or at reasonable cost. The product can also be exchanged for a different 
model of the same value. Requests cannot be made for repairs to be carried out 
on site. Parts that have been replaced or exchanged become our property.  

3. The warranty claim does not apply if repairs or other work is carried out by 

unauthorized persons or if our products are equipped with additional parts or 
accessories that are not approved for our products. 

4. Warranties that have been activated do not cause the warranty period to be 

extended, nor do they trigger a new warranty period. The warranty period for 
any replacement parts installed ends with the warranty period for the entire 
product. 

5. Any other or further claims are excluded, especially those for replacement due 

to damage caused outside of the product, provided there is no obligatory legal 
liability. We therefore accept no liability for accidental, indirect or other 
consequential damage of any kind, which leads to usage restrictions, data loss, 
loss of earnings or interruption to business. 

1. To make use of the warranty service, you must contact the AXDIA Service 

Center by e-mail, fax or phone (see below for contact details). You can also use 
the service form on our website or on the back of the warranty conditions. 

2. AXDIA Service Center will try to diagnose and solve your problem. If it is 

determined that a warranty claim exists, you will be given an RMA number 
(Return Material Authorization) and you will be asked to send the product to 
AXDIA.