Brother PT-65 业主指南

Reference

32

Reference

If the problems occur while using this machine, the following may help you to solve the 
problems.

„Potential types of problems

Problem

Solution

The Brother QL label printer 
does not print, or a printing error 
is received.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Label or DK Tape roll installed correctly? 

If not, remove the DK Roll and reinstall.

• Is there enough label/tape roll remaining? 

Check that there is enough label/tape roll remaining.

• Is the DK Roll compartment cover open? 

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred? 

Turn off the Brother Label Printer and on again if the problem 
still occurs, contact Brother Customer Service at 1-877-
BROTHER.

The Status LED lamp is not lit.

• Is the power cord plugged in correctly? 

Check that the power cord is plugged in. If inserted, try plugging 
it into another electrical outlet.
* If the power button still does not light up, contact Brother 

Customer Service at 1-877-BROTHER.

The printed label contains 
streaks or poor quality 
characters, or the label is not fed 
correctly.

• Is the print head or roller dirty?  

While the print head generally remains clean under normal use, 
lint or dirt from the roller may become stuck on the printer head. 
If this occurs, clean the roller.
For details, see 

Î

A data transmission error 
appears on the personal 
computer screen.

• Is the correct port chosen? 

Check that the correct port is chosen from the “Print to the 
following port” list in the Printer Properties dialog box.

• Is the Brother Label Printer in cooling mode (the LED lamp is 

flashing orange)? 
Wait until the LED lamp stops flashing and then try printing 
again.

• Is someone printing via the network?

If you try to print while other users are printing large amounts of 
data, the printer is unable to accept your print job until the 
printing is finished. In such situations, execute the print job 
again after the other jobs are completed.

Labels are jammed in the cutter 
or are not ejected correctly after 
printing.

• Is there dirt or lint on the roller preventing it from rolling freely?

For details, see 

Î

The label is not ejected properly 
after printing.

• Check that the ejection path of the label is not blocked.
• Check that the DK Label or DK Tape roll is set properly by 

removing the DK Label or DK Tape roll and reinstalling

• Ensure that the DK Label or DK Tape roll compartment cover is 

closed properly.

The print quality is poor

• Is there dirt or lint on the roller preventing it from rolling freely? 

Clean the roller using the cleaning sheet (available separately).  
For details, see 

Î

After replacing the Roll while the 
Add-In feature was activated, the 
layout style was not updated.

• Close the P-touch Editor to exit the Add-In, and reactivate the 

Add-In.