Raritan Computer MASTERCONSOLETM MCIP116 用户手册

 

Appendix H: FAQs 

The remote mouse does not 
work or is not synchronous 

Ensure the mouse settings in MCIP match the mouse model. 
There are some circumstances where the mouse 
synchronization process could behave incorrectly 

The video quality is bad / the 
picture is grainy 

Try to correct the brightness and contrast settings until they 
are out of a range where the picture looks grainy. Use the 
auto adjustment feature to correct a flickering video. 

Login on MCIP fails 

Ensure the correct combination of username and password 
was used.  On delivery, the user super has the password 
pass. Your browser must be configured to accept cookies. 

The Remote Console window 
cannot connect to the MCIP 

A firewall may be preventing access to the Remote Console. 
Ensure the TCP port numbers 443 and 80 are open for 
incoming TCP connection establishments. 

No connection can be 
established to the MCIP 

Check whether the network connection is working in general 
(ping the IP address of the MCIP). If not, check network 
hardware. Make sure MCIP powered ON.  Check whether 
the IP address of MCIP and all other IP related settings are 
correct.  Verify that all the IP infrastructure of your LAN are 
correctly configured. Ensure ping functioning. 

Special key combinations, for 
example, ALT+F2, ALT+F3 
are intercepted by the console 
system and not transmitted to 
the host. 

You must define a Button Key in the Remote Console 
settings. 

 

In the browser the MCIP pages 
are inconsistent or chaotic 

Ensure your browser cache settings are feasible; for 
example, ensure cache settings being are not set to "never 
check for newer pages" or similar, otherwise MCIP pages 
may be loaded from your browser cache and not from the 
card. 

Windows XP does not awake 
from standby mode 

This is possibly a Windows XP problem. Try not to move 
the mouse while XP goes in standby mode. 

Using MacOS X, an HTTPS 
connection fails 

You must install the certificate using our certificate installer, 
as outlined in chapter 4. 

Cannot upload the signed 
certificate in MacOS X 

If an internal error occurs while uploading the signed 
certificate, change the extension of the file to .txt or add a 
file helper using the Internet Explorer preferences for this 
type of file. Make sure that the encoding is set to “plain 
text” and the checkbox “use for outgoing” is set. As an 
alternative, you may also use a Mozilla based browser 
(Mozilla, FireFox). 

Every time I open a dialog box 
with buttons, the mouse 
pointers are no longer 
synchronized. 

Disable the setting “Automatically move mouse pointer to 
the default button of dialog boxes” in the mouse settings of 
your operating system.