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Chapter 6 Forward your calls
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You redirect lines at a telephone, but after redirection programming, the lines redirect for the entire
system.
system.
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are programming Line Redirection; however,
none of the call handling features are available until the feature times out. If you need to use a
feature to process the call, quit Line Redirection programming by pressing
none of the call handling features are available until the feature times out. If you need to use a
feature to process the call, quit Line Redirection programming by pressing
≤. Do not press
® or you disconnect the call you are trying to redirect.
While you are programming Line Redirection, you do not receive any indication of calls that do
not actually ring at your telephone.
not actually ring at your telephone.
Be careful with redirection loops. If for example, you redirect your lines to your branch office and
your branch office redirects its lines to you, you can create a redirection loop. If these calls are
long distance, there can be charges.
your branch office redirects its lines to you, you can create a redirection loop. If these calls are
long distance, there can be charges.
In some conditions, callers can experience lower volume levels when you redirect calls to an
external location.
external location.
Allow a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a selected telephone to an internal or external
telephone. Line Redirection redirects only the lines you define, no matter which telephones they
appear on, to a telephone outside the system.
telephone. Line Redirection redirects only the lines you define, no matter which telephones they
appear on, to a telephone outside the system.
Line Redirection takes priority over Call Forward.
Turn on Line Redirection
To turn on Line Redirection:
1
Press
≤°›.
2
Select the outgoing line to use for redirected calls.
3
Enter the number you need to redirect call to. To enter the telephone number to which you
want to redirect calls, use one of the following methods:
want to redirect calls, use one of the following methods:
•
Press an external autodial button.
•
Enter an external telephone number (using no more than 24 digits) then press
≥ or
OK
.