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B-18
Symantec Service and Support Solutions
FAQs: Frequently Asked Questions documents, also known as FAQs, 
list commonly asked questions and clear answers for specific 
products.
Discussion groups: Discussion groups provide a forum where you can 
ask questions and receive answers from Symantec online support 
technicians.
FTP: Point your Web browser to http://service.symantec.com to 
search for and download technical notes and software updates. You 
can also click the LiveUpdate button in programs enabled with this 
feature to automatically download and install software updates and 
virus definitions.
Other Symantec support options include the following:
America Online
Type Keyword: SYMANTEC to access the 
Symantec forum.
CompuServe
Type GO SYMANTEC to access the Symantec 
forum.
Symantec BBS
Set your modem to 8 data bits, 1 stop bit, no 
parity and dial (541) 484-6669.
Automated fax 
retrieval system
To receive general product information, fact 
sheets and product upgrade order forms 
directly to your fax machine, please call our 
Customer Service fax retrieval system at (800) 
554-4403 or (541) 984-2490.
For technical application notes, please call our 
Technical Support fax retrieval system at (541) 
984-2490 and select option 2.
StandardCare 
Support
If you can’t access the Internet, take advantage 
of your 90 days of free telephone technical 
support (from the date of your first call) at no 
charge to all registered users of Symantec 
software. Call (541) 465 8420.
PriorityCare and 
PlatinumCare 
Support
Expanded telephone support services available 
to all registered customers. For complete 
information, please call our automated fax 
retrieval service, located in the United States, 
at (800) 554-4403 or (541) 984-2490, and 
request document 070, or visit our website: 
www.symantec.com/techsupp/telesupp.html