HP C4381-90100 用户手册

Chapter 3:
Problem Solving

If you are having difficulties with a software application check that 
application’s chapter and on-line help for troubleshooting information. 
If you need further assistance, the table on page B-1 will help you find 
the phone numbers for the appropriate customer support service.

Read this section if you run into trouble with your CD-Writer Plus drive. 
If after reviewing the section you need further assistance, call the phone 
numbers listed in “Appendix B:  Customer Support”

Gather the information on page B-2 before calling for help. Having this 
information ready will greatly facilitate your call.

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Does your computer meet the minimum system requirements 
(see“Minimum System Requirements” on page A-1 )?

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Make sure your computer and CD-Writer Plus drive are plugged in 
and that each device attached to your computer is turned on.

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Turn off the computer’s power, unplug the CD-Writer Plus drive, and 
wait 20 seconds.  Then plug in the CD-Writer Plus drive and turn on 
your computer. (This is called cycling power.)

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Disconnect all the cables and then reconnect them. Sometimes just 
reconnecting a cable aligns it correctly or adjusts the pin connections, 
fixing a faulty connection. (Check for bent pins on the connectors 
and straighten them.)

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Make sure that you are using the right type of CD. See “Choosing CDs 
for Your CD-Writer” on page 2-2.

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Try the operation with a different CD.