Crown Audio ADDENDUM 28M 用户手册

Crown mixers are quality units that rarely require 
servic ing. Before returning your unit for servicing, please 
con tact Crown Technical Support to verify the need for 
servicing.

This unit has very sophisticated circuitry which should 
only be serviced by a fully trained technician. This is one 
reason why each unit bears the following label:

Complete the Crown Audio Factory Service Information 
form, in the back of this manual, when returning a Crown 
product to the factory or authorized service center. The 
form must be included with your product inside the box or 
in a packing slip envelope securely attached to the outside 
of the shipping carton. Do not send this form separately.

Service may be obtained from an authorized service 
cen ter. (Contact your local Crown/Amcron representative 
or our offi ce for a list of authorized service centers.) To 
obtain service, simply present the bill of sale as proof of 
purchase along with the defective unit to an authorized 
service center. They will handle the necessary paperwork 
and repair.

Remember to transport your unit in the original factory 
pack. 

Service may be obtained in one of two ways: from an 
authorized service center or from the factory. You may 
choose either. It is important that you have your copy of 
the bill of sale as your proof of purchase.

This method usually saves the most time and effort. 
Sim ply present your bill of sale along with the defective 
unit to an authorized service center to obtain service. They 
will handle the necessary paperwork and repair. 
Remem ber to transport the unit in the original factory 
pack. A list of authorized service centers in your area can

be obtained from Crown Factory Service, or online from 
http://www.crownaudio.com/support/servcent.htm.

Crown accepts no responsibility for non-serviceable 
product that is sent to us for factory repair. It is the owner’s 
responsibility to ensure that their product is ser viceable 
prior to sending it to the factory. Serviceable product list 
is available at 
http://crownweb.crownintl.com/crownrma/. 
For more information, please contact us direct.

A Service Return Authorization (SRA) is required for 
product being sent to the factory for repair. An SRA can be 
completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please 
call Crown’s Customer Service at 574.294.8200 or 
800.342.6939 extension 8205.

For warranty service, we will pay for ground shipping 
both ways in the United States. Contact Crown Customer 
Service to obtain prepaid shipping labels prior to send ing 
the unit. Or, if you prefer, you may prepay the cost of 
shipping, and Crown will reimburse you. Send copies of 
the shipping receipts to Crown to receive reimbursement. 
Your repaired unit will be returned via UPS ground. 
Please contact us if other arrangements are required.

1.  Service Return Authorization (SRA) is required for 

product being sent to the factory for service. Please 
complete the SRA by going to www.crownau dio.
com/support/factserv.htm. If you do not have access 
to our website, call 1.800.342.6939, exten sion 8205 
and we’ll create the SRA for you.

2.  See packing instructions that follow.

3. Ship 

product 

to: 

CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD. 
 ELKHART, IN 46517

4.  Use a bold black marker and write the SRA number 

on three sides of the box.

5.  Record the SRA number for future reference. The 

SRA number can be used to check the repair status.

Important: These instructions must be followed. If they 
are not followed, Crown Audio, Inc. assumes no 
respon sibility for damaged goods and/or accessories that 
are sent with your unit. 

1.  Fill out and include the Crown Audio Factory Ser vice 

Information sheet in the back of this manual.

2.  Do not ship any accessories (manuals, cords, 

hard ware, etc.) with your unit. These items are not 
needed to service your product. We will not be 
responsible for these items.

3.  When shipping your Crown product, it is important 

that it has adequate protection. We recommend you 
use the original pack material when returning the 
product for repair (Figure 9.1). If you do not have the 
original box, please call Crown at 800.342.6939 or 
574.294.8210 and order new pack material. (Do not 
ship your unit in a wood or metal cabinet.)

4.  If you provide your own shipping pack, the mini mum 

recommended requirements for materials are as 
follows:

 a.  275 P.S.I. burst test, Double-Wall carton that allows 

for 2-inch solid Styrofoam on all six sides of unit or 3 
inches of plastic bubble wrap on all six sides of unit.

b.  Securely seal the package with an adequate carton 

sealing tape.

c.    Do not use light boxes or “peanuts”. Damage caused 

by poor packaging will not be covered under 
war ranty

Enclose the completed Crown Audio Factory Service 
Information form (or securely attach it to the outside of 
carton) and re-seal the shipping pack with a sturdy carton 
sealing tape.

Approval of estimate must be given within 30 days after 
being notifi ed by Crown Audio Inc. Units still in the 
pos session of Crown after 30 days of the estimate will 
become the property of Crown Audio Inc.

Payment on out-of-warranty repairs must be received 
within 30 days of the repair date. Units unclaimed after 30 
days become the property of Crown Audio Inc.

If you have any questions, please contact Crown Factory 
Service.

 1718 W. Mishawaka Rd., 

Elkhart, Indiana 46517 U.S.A.

Telephone: 

574.294.8200

800.342.6939 (North America, 

Puerto Rico, and Virgin Islands only)

574.294.8301 (Technical Support)

574.294.8124 (Factory Service)

http://www.crownaudio.com

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