Avaya 1.3 用户手册

This document is intended for anyone who is responsible for installing and maintaining the 
Avaya Computer Telephony software. Additionally, this document assumes that the reader 
has the following knowledge or skills.

●

A basic understanding of CTI, such as the roles of the switch, the server, and client 
workstations

●

Familiarity with Telecommunications Protocol/Internet Protocol (TCP/IP) addressing

●

A working knowledge of Windows NT, Windows 2000 or Windows XP.

●

Basic administrative skills on DEFINITY and Multi Application Platform for DEFINITY 
(MAPD)

This guide consists of high level conceptual information, task-oriented procedures, and 
basic information about Avaya Computer Telephony in general, as summarized in the 
following list.

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Preface — “About This Document”

The section you are currently reading provides you with an orientation to the rest of the 
information in this document as well as an introduction to online Avaya Computer 
Telephony documents that are included on the Avaya Computer Telephony CD ROM 
(be sure to read “Avaya Computer Telephony Documents” and familiarize yourself with 
the documents).

●

Use this chapter as a CTI refresher. It provides a conceptual description of the 
components (hardware and software) that a Avaya Computer Telephony 
implementation comprises.

●

Use this chapter for carrying out the switch based administrative tasks that form the 
prerequisites for installing the Avaya Computer Telephony software.

●

Use this chapter for carrying out the tasks associated with installing the Avaya 
Computer Telephony server software.