HP 22-3010 业主指南

10 Support information

How to get help

HP support can help you get the most from your computer. You will find what you need with tools

located on your computer and with information available on the Web, by phone, or through your local

retailer.
Before contacting HP support, it’s important to have the following information handy:

●

Model number

●

Product number

●

Serial number

●

Software build number

●

Operating system

●

Purchase date

Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build

number) can be viewed by using HP Support Information. From the Start screen, type support, and

then select HP Support Information.
Don’t forget to register at 

Where to get help

●

Use Windows Help and Support for help with hardware and software questions. From the Start

screen, type help, and then select Help and Support.

●

Use HP Support Assistant. From the Start screen, type support, and then select HP Support

Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and

includes the following:

◦

Online chat with an HP technician

◦

Support telephone numbers

◦

HP service center locations

●

For help online, go to 

Telephone assistance to get you up and running is covered for thirty (30) days from the time you

purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still

available.

How to get help 25